Collections for Telecommunications
Recover postpaid subscriber debt at scale. Handle 1,000+ overdue accounts daily without damaging customer relationships or burning out your team.
The Challenge
Volume Overload
Major operators handle 1,000+ overdue accounts daily. Current teams burn out. Outsourced agencies lack telecom-specific knowledge.
Customer Retention
Aggressive collection damages long-term subscriber relationships. Postpaid churn increases when collections experience is poor.
Regulatory Compliance
TRA and CITC increasingly mandate collection standards. Non-compliance risks service license penalties.
Before and After Itmam
| Metric | Before | After |
|---|---|---|
| Recovery rate | 40-55% | 65-75% |
| Calls per day | 200-400 | 10,000+ |
| Customer satisfaction | Low | Relationship-preserved |
| Agent burnout | High | AI handles routine |
| Compliance | Manual | Hardcoded |
Telecom-Specific Capabilities
Subscriber retention focus
AI uses relationship-preserving language. Borrowers are treated as customers to retain, not debts to collect.
High-volume automation
Process 10,000+ calls daily. Low-value postpaid balances become economically viable to recover.
Service reconnection offers
AI can offer service reconnection as part of payment negotiation, increasing recovery motivation.
Multi-operator compliance
Pre-configured compliance frameworks for TRA (UAE), CITC (Saudi), and other GCC telecom regulators.
$300M
Portfolio
48%
Current recovery
70%
Target with Itmam
$66M
Annual benefit